As a consultant and trainer, Silvia helps organizations increase performance through the identification and development of employees’ potential. She specializes in the design and execution of systematic development programs for business teams and customer service specialists concerning communication skills, argumentation, persuasion, negotiation, presentation and the use of sales psychology in business. She works with managers on improving leadership skills, motivation and performance management. Silvia has experience in implementing complex talent management programs, establishing corporate values, training internal trainers and also executing strategic personnel audits. Silvia graduated in psychology from the University of Liverpool and gained valuable work experience in international HR and counseling companies in Great Britain and Slovakia. She is a certified trainer of Hogan diagnostic methods.